Contact Us

2025 E. Yandell El Paso, Texas 79903

We’re open Monday–Friday, 9 a.m.–5 p.m. MT

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will my order take to deliver?

Orders can be expected to ship within 4 to 8 weeks. Though we endeavor to deliver within this time, sometimes it may take a bit longer. Our goal is to make the world’s finest leather goods, not the fastest. We thank you in advance for your patience.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards (Visa, Mastercard, Discover, and AMEX). Because all of our goods are custom made to your exact specifications, payment must be made in advance. No C.O.D. orders will be accepted.

Can the patterns be modified?

Though we would like to accomodate modifications, in most cases we are unable to adjust our tried and true patterns.

Are left-handed holsters available?

All holsters are available for left handed shooters.

Can I order through the phone?

We are always happy to process your order over the phone. Our order desk is open Monday through Friday, from 9:00 AM to 5:00 PM, Mountain Standard Time.

What if I don't like my product?

All of our products are statisfaction guaranteed. If you are not happy, neither are we.

Can I return my item?

If there is a problem and an item needs to be returned, please call before sending it back. We will make every effort to correct or replace the product expediently. Remember, we cannot take any responsibility if the item has been modified in any way. Due to the customized nature of our products, some returned items may be subject to a 20% “custom goods returned” charge. Please measure yourself correctly, using the formulas located on our Measurements page (click here to view our Measurements page) in order to prevent sizing mistakes.

Send us an email

Phone: 915-544-2233 Fax: 915-544-2535

For general information email us below:

For dealer information or if you are looking to stock our product, please call our Dealer Direct Hotline at (512) 419-8956 or email us at: dealersales@epsaddlery.com